Airfare.com Same tickets twice the price

This is a mess.

Airfare.com won't respond to me.

So, I call Swiss Air. I at least wanted to alert them that now there are two sets of tickets under our names. I didn't want them to end up scammed too. It's not their fault either.

The people at Swiss Air are awesome! (No I don't work for them, have not received money, compensation or anything. I just give credit where it's due.)

This is when I find out...

wait for it...


can you guess???


My first reservation was there all along.  ok. pull your jaw up. That's right. Swiss Air never dropped the reservation.

Meaning-when I called concerned that they needed more from me and not wanting anything more from them--not a refund, price reduction, change of date, time or anything...

when I called, my tickets were always there. They just decided to see if they could get me to pay more for them that day. What the???

They charged me $200 because I followed up on an "urgent message regarding travel with Airfare.com"

Yes. You read that right.

It cost me $200 to make sure they had everything they needed from me after I had already bought the tickets.

And when I caught them, Chase Bank notified them the charge was not valid, and the reservation was canceled, they think it's reasonable to assume I would still assume it's business as usual. Therefore, they have every right to reinstate the first reservation that was made and charge the first amount.

(oh-the other loop hole they have is "they have the right to change your tickets at anytime" so your non-stop can end up a 3 stop, and your 5 hour flight could take 3 days. If you prepaid for the hotels, you're out that $ too.)

Back to the story:
Let's take the Airfare.com out of the equation and just talk about service agreements and reasonable expectations.

Ok. So I hire a guy to mow my lawn. The guy tries to rob me. I don't happen to have any money in my purse that day, just a credit card. The cops catch him, he gives back the card. The guy shows up for work the next day, cuts the lawn while I'm not home, then thinks since I hired him for the job and technically didn't "fire him" when he got arrested, he should get paid for the work I didn't ask him to do that day, so he deserves to take the credit card and gets to take it back?

Yes it is the same thing. Once this company committed fraud, I don't care what "agreement" is on the website, it is not reasonable to assume I should continue the relationship with this company who both has my credit card and has the power to mess up my travel plans at any time. No one in their right mind would turn around and re-book with an airline company who just held their vacation ransom, was caught and risk it happening again.

Do you agree?